Wednesday, 21 January 2015

Smitten with mittens


As you can see in some of the posts that I have written recently, Harvey was smitten with his shark mittens.

The Sweetpeas had been given some hat and glove sets from Elfy in the run up to Christmas.Harvey was instantly in love with his and wore them all the time.





Unfortunately,he lost them. He was devastated. We checked around his peg at school, we looked in lost property and we even retraced our steps on the way home from school. The shark mittens had obviously swam away.

I managed to locate that Elfy may have purchased the hat and mitten sent from Wilko so I headed to their Twitter page,( https://twitter.com/LoveWilko ) to see if they could source some more which I could purchase for him.



What happened next was amazing.





These arrived in the post today and I can't wait for Harvey to see them when I pick him up from school later. First job though is to create a woolen chain to them so it can be threaded to his coat to try and avoid these ever swimming away again.


Thank you so much Wilko

Absolutely superb customer service and a huge hooray to Wilko. I think customers are very keen to complain yet don't always shout about the fantastic things that companies do on a day to day basis. Let's put a change to that. When was the last time you experienced some great customer service?






18 comments:

  1. Brilliant! I love stories with a happy ending - and good customer service is even better!!

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  2. Wonderful, fantastic customer service x

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  3. Lovely story and fab customer service. This put a smile on my face - and there are sure to be smiles from Harvey later too!

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  4. I love a happy ending! Fantastic customer service from Wilko's. I bet Harvey will be over the moon with them:-)

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  5. It's nice to read a good news story especially about Customer Service. Too many people are ready to complain these days.

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  6. Always great when you get good customer service - doesn't seem to happen that often!

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  7. Aw good old Wilkos. I am a big willkinson's fan, they are always really friendly and have some great products. I'm so pleased you were able to get a replacement.

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  8. Fab customer service, glad you got some new ones and great idea about the wool string for the mitts. x

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  9. Aww I do love a good story of great customer device! xx

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  10. Oh I love it when companies get customer service so right. Well done Wilkos!

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  11. Fab customer service. So pleased he got a new set

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  12. I love to shout about fab service as we are all to quick to criticise bad service these days

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  13. Well done, Wilko! Glad it all worked out.

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  14. They are awesome mittens! I'm so pleased that Wilko were able to replace them for him :)

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  15. What a lovely happy ending! I'm glad he got his mittens back, love the vibrant blue colour :)

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  16. aww it's lovely when things like that happen! x

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