As you can see in some of the posts that I have written recently, Harvey was smitten with his shark mittens.
The Sweetpeas had been given some hat and glove sets from Elfy in the run up to Christmas.Harvey was instantly in love with his and wore them all the time.
Unfortunately,he lost them. He was devastated. We checked around his peg at school, we looked in lost property and we even retraced our steps on the way home from school. The shark mittens had obviously swam away.
I managed to locate that Elfy may have purchased the hat and mitten sent from Wilko so I headed to their Twitter page,( https://twitter.com/LoveWilko ) to see if they could source some more which I could purchase for him.
What happened next was amazing.
@novagirl291 We've got a set for you! Please DM your address :-) Happy Friday!!— Wilko (@LoveWilko) January 16, 2015
These arrived in the post today and I can't wait for Harvey to see them when I pick him up from school later. First job though is to create a woolen chain to them so it can be threaded to his coat to try and avoid these ever swimming away again.
Thank you so much Wilko
Absolutely superb customer service and a huge hooray to Wilko. I think customers are very keen to complain yet don't always shout about the fantastic things that companies do on a day to day basis. Let's put a change to that. When was the last time you experienced some great customer service?